Registered NDIS Provider · No. 4053607206
Trials, Delivery & Installation
Australia-wide Service & Support
How to Order with NDIS Funding
No account needed. No payment is taken when you submit your NDIS order request.
❶ Add products to your Quote List
Click Add to Quote / NDIS Order on any product page. You can add multiple products and adjust quantities in your Quote List.
❷ Complete the form
Enter your contact details, select Place an NDIS Order under Request Type, then complete the NDIS and delivery details shown
❸ Submit your request
Click Submit to send your request. We’ll review the details and keep you updated by email as your order progresses. If we need any further information, we’ll get in touch.
What Happens Next?
What happens after you submit your request depends on how your NDIS plan is managed.
Self-managed
Invoice
We’ll send the invoice to you and any other contact details provided with the order.
What happens next
You can use the invoice to make your claim before paying us, or pay for the order directly through our website and claim reimbursement afterwards.
Plan-managed
Invoice
We’ll send the invoice to your plan manager, with a copy to you and any other contact provided with the order.
What happens next
Your plan manager will take care of the payment. We’ll keep you updated by email and get in touch if we need any more information.
NDIA-managed
Invoice
We’ll send the invoice to you and any other contact details provided with the order.
What happens next
The plan start and end dates you provide help us confirm the order against the participant’s current NDIS plan.
Joy Ours will then handle the payment request directly with the NDIA and get in touch if we need any further information.
Explore Our Products & Services
Discover our range of assistive technology and home modification services, with support for ordering through NDIS funding.
NDIS FAQs
Can I use NDIS funding for any product on your website?
Not every product will be covered under every NDIS plan, and we can’t confirm whether a particular item can be paid for from your funding. We can help with product suitability, pricing and quotes, while funding eligibility and availability depend on your plan and how it is managed.
For higher-cost or higher-risk equipment, the NDIS may also require written advice or an assessment before you buy. If you’re unsure, it’s best to check with your plan manager, support coordinator or the NDIA before placing your order.
Do I need an OT recommendation before I order?
Not always. Simple, low-cost and low-risk items may not need one, while more complex or higher-cost equipment may require advice or supporting evidence from an OT or another qualified assistive technology advisor.
Can I try equipment before I order?
Yes. Home trials are available for selected equipment and can help you make sure the product is right for you before going ahead. Depending on your plan, trial costs may also be covered by NDIS funding.
Can I hire equipment using NDIS funding?
In some cases, yes. Equipment hire can be useful for short-term needs, changing needs or longer trials. Whether NDIS funding can be used will depend on the equipment and the funding available in your plan.
Can NDIS funding be used for home modifications?
Yes. Eligible home modifications may be funded where the changes relate to the participant’s disability and meet NDIS requirements. What’s needed will depend on the type of modification, and we can help with suitable enquiries and quotes.
Can someone else place an NDIS order for me?
Yes. A family member, carer, OT, support coordinator or another person can submit an order on behalf of a participant.
Our order form lets you enter the contact person’s details separately from the participant’s details, so we know who to contact and can keep the right people updated throughout the order.
What if my invoice needs changing or my NDIS funding isn’t approved?
If something on your invoice needs to be changed, just get in touch and we can review it and reissue the invoice if needed.
If your NDIS funding isn’t approved or there isn’t enough funding available, we’ll contact you before the order is processed and talk through the available options with you.
